Reactive and proactive user assistance and IT support
IT assistance and IT support are two very different things. Potential-IT is your partner to help your users work with peace of mind and and increase their productivity !
Monday 8am, my computer has been displaying the same message for 45 minutes "update in progress, please do not turn off your computer...".
Potential-IT is the expert in this field. Not to speed up that infamous Monday morning update, but to schedule it more appropriately at the most effective time for you. !
Yes, updating is important, yes it's automatic and yes it's mandatory... But your 5, 50, 500 employees stuck for 45 minutes are costing you energy and money!
Entrust us with the management of your IT assets, and these situations will become a thing of the past...
You entrust an important task to your employee: he has to go through an Excel file of 5000 lines in order to prospect new customers!
No problems, no IT support required, everything works! Help is at hand!
Give your teams the right to say "I don't know" - we can help!
Assisting your users and your teams in certain day-to-day tasks is one of our missions!
Common goal: Increase productivity!
Are you an IT professional deploying a new VPN connection for your 250 employees?
You're on the verge of a nightmare period... It's already hard enough to maintain your internal infrastructures, so what's going to happen to your users' mobility following this migration?
Contact us, let's draw up an action plan together and entrust us with the support your users need...
We're mobile and well-versed in the exercise. By putting some distance between the change imposed by your decisions and the user experience, you'll gain in legitimacy !
I'm back from vacation... I've forgotten my password!
We have a choice... Let's look together for an added value to the 30 min you spend for each user throughout the year on this kind of request, or let's invest 50% of this time together to get rid of it!
Potential-IT can provide you with the tools you need to deal with these daunting incidents, or simply take them on!
